Changed your SIM or switched providers? Update your Emirates ID record immediately — otherwise OTP codes from banks, UAE PASS, and government portals go to your old number, and that can lock you out at the worst moment.
Why this small update matters
Your ICP record is the master contact for official services. A stale number means failed logins, blocked transactions, and missed SMS instructions about your own visa or Emirates ID applications.
Ways to update the number
ICP app or website: log in (UAE PASS), choose the data update/contact details service, verify, and submit.
ICP customer happiness center: in person with your Emirates ID and new SIM active.
Typing center: we type and submit the data update for you — useful if the portal verification fails or the account is locked. See our <a href="/services/emirates-id-typing-uae/">Emirates ID services</a>.
Official source: Always confirm the latest requirements on the official website: ICP icp.gov.ae.
Documents needed
Emirates ID
Passport copy (sometimes requested)
Active new mobile number (you receive a verification code on it)
The chicken-and-egg problem
A common trap: you cannot log in to update the number because the OTP goes to the old number. In that case, use an ICP center visit or a typing center, where identity is verified differently.
Common mistake: cancelling the old SIM before updating the ICP record. Keep the old number active until the update is confirmed, if possible.
Conclusion
Update the number the same week you change SIMs — it takes minutes and prevents real headaches. Stuck in the OTP loop? Message our Emirates ID service and we will sort the update for you.
Government portals, banks, and UAE PASS send verification codes to the number registered with ICP. If it is outdated, you can get locked out of essential services.
How do I update the number?
Through the ICP app or website, at an ICP customer happiness center, or via a typing center that submits the update for you.
Do I get a new physical card?
No. Updating the mobile number changes your record in the ICP system; the physical card stays the same.
Does updating the number cost money?
Data update services may carry a small fee plus typing charges. Confirm the current fee on the ICP website.
How fast does the update apply?
Record updates usually reflect quickly — often the same day — though connected services like UAE PASS may take a little longer to sync.
Disclaimer: Typing.Center is an independent professional service provider. We are not a government authority. Information on this website is provided for general guidance only and should be verified with the relevant UAE government authority before making decisions. Approval, rejection, timelines, fees, and requirements are controlled by the relevant authority.
Want help with this process?
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